Wipro - Bangalore

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

GENPACT - Mumbai

Experience - 0 to 3

Key Skills - oracle cloud financials, oracle ebs, gl, ap, ar, fa, cm, tax, sla, financial reporting, procurement, projects, fah, oracle implementation, oracle support, financial process mapping, to-be process design, as-is analysis, process optimization, design validation, best practices, l3 to l5 documentation, sop preparation, test script preparation, functional testing, user training, accounting knowledge, business process flows, global finance, cloud configuration, oracle training, customer requirements gathering, professional communication, client interaction, interpersonal skills, timeline management, oracle finance modules, testing oracle cloud, oracle documentation, financial system analysis, process improvement, 24x7 support, flexibility, communication skills, customer facing skills, project documentation, training material preparation, finance transformation, oracle consulting.,